Are you a past or present Optus customer and concerned about the latest cyber security breach?

We understand that you may want to strengthen your security measures following this event.

We recommend that you consider:

  • Securing your devices and monitor for unusual activity
  • Changing your online account passwords for banking, email and social media and enable authentication methods for banking
  • Reviewing your accounts for unusual activity, such as items you haven’t purchased
  • Reducing your transaction limits on your accounts

It’s always important to be aware of phishing emails or SMS asking for your personal information.

As your financial institution, we take the protection of your information and transaction data very seriously. As such, we strongly encourage you to take steps towards protecting yourself from fraud, our Fraud & Security hub contains a variety of tips and information to help you.

Our commitment to your security and privacy

We have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic time-outs. Therefore, when you do your banking online or via mobile devices with us, you can be assured that your banking is safeguarded and protected.

We continue to monitor this situation and have a variety of fraud monitoring tools in place to help protect your accounts.

If you identify any unusual activity on your accounts with Qudos Bank, please contact us immediately on 1300 747 747.

Additional Support

The Office of The Australian Information Commissioner (OAIC) have provided advice for individuals who are concerned that their personal information may have been disclosed in the Optus data breach incident.

In the first instance they recommend individuals check the Optus website for information and contact Optus via the My Optus App or call 133 937. There are a number of resources that provide information on how individuals can take steps to mitigate the risk from data breaches. Information about responding to a data breach notification is available on our website. Optus has engaged IDCARE, the national identify and cyber support service, to support affected customers. Useful advice can also be found on the Scamwatch website.

If you consider that you have been affected by this data breach, you may wish to make a privacy complaint. Before you lodge a privacy complaint with the OAIC, you need to complain to Optus first. For information about complaining to Optus, see Optus’ Complaint Handling Policy.

We understand this can be a stressful time. If you are struggling, the team at Beyond Blue can assist you by providing emotional support during this time.


Published Friday, 23 September 2022. Updated Tuesday, 27 September 2022.