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Qudos Bank is an unlisted public company owned by our shareholding customers ('Members') and run by our Board of Directors. The Board consists of nine directors, 6 of whom are elected by our members from our membership base and 3 of whom are appointed by our Board.
As a customer owned organisation, Qudos Bank is owned and controlled by its Members. Being a Member means that you’re more than just a number – you’re a shareholder, and all shareholders over the age of 18 have the power to vote and play an important role in our future direction.
We don’t exist solely to generate profits for shareholders. Our shareholders are not private investors; they are you, our Members.
Our Constitution sets out the principles and values established to govern Qudos Bank.
Our Constitution includes guidelines around:
Download a copy of our Constitution.
Corporate governance is how a company is directed and managed. It influences how the objectives of the company are set and achieved, how risk is monitored and assessed, and how performance is optimised.
The Australian Prudential Regulation Authority (APRA) has issued Prudential Standard CPS 510 Governance, which sets out minimum foundations for good governance of regulated financial institutions, such as Qudos Bank. Its objective is to ensure that regulated financial institutions are managed soundly and prudently by a competent Board, which can make reasonable and impartial business judgements in the best interests of the institution and which duly considers the impact of its decisions on depositors.
Our directors and management are committed to high standards of corporate governance and with this in mind, have articulated and formalised the corporate governance framework within which Qudos Bank operates in a Board Charter. The Board Charter is a written policy document that defines the respective roles, responsibilities and authorities of the Board, both individually and collectively, and of Management in setting the direction, management and control of the organisation. As such, it establishes the guidelines within which the Directors and Officers are to operate as they carry out their respective roles. In setting these guidelines, Qudos Bank has had regard to the ASX Corporate Governance Principles and Recommendations to the extent that they are relevant to and appropriate for an unlisted public company with a mutual structure.
You can view our statement of principles in the Corporate Governance Statement contained in our Annual Report. Download a copy of our Annual Report 2021.
Qudos Bank is an unlisted public company owned by our customers and run by our Board of Directors.
The Board plays an important role in the strategic direction, management oversight and governance of the bank.
All Board Directors bring a unique and diverse set of skills to help drive the direction of the bank.
As a customer-owned bank, Qudos does not have investing shareholders - the shareholders are our customers. Therefore customers are at the forefront of every decision.
Learn more about the Board behind your bank by visiting qudosbank.com.au/board.
Qualifications: MBA (Exec), F.Fin, GAICD
Service: Director since 2021 | Qudos Bank Customer since 2021
Additional Roles:
Member of the Audit Committee
Member of the Risk Committee
Member of the People & Remuneration Committee
Member of the Customer, ESG & Transformation Committee
Member of the Distribution, Infrastructure & Technology Committee
Member of the Nominations Committee
Memberships: Non-Executive director, AgriNous Pty Ltd
Background:
Rodney has been working in the banking industry for 46 years and worked for a major bank for 43 years in Australia and overseas. He now provides risk consultancy and advice to the financial services sector. He was the General Manager, Group Credit Risk at National Australia Bank for 6 years prior to leaving the bank in 2018 and was responsible for the credit risk globally. He has since provided risk and consultancy advice in the mutual banking sector and is a subject matter expert in credit risk management.
He is also on the board of AgriNous Pty. Ltd which is an agribusiness technology company. Rodney has had previous board and board chair experience in the health and education sectors.
Qualifications: BA, MBA, GAICD, FCPA
Service: Director since 2019 | Qudos Bank Customer since 2019
Additional Roles:
Member of the Risk Committee
Chair of the People & Remuneration Committee
Member of the Customer, ESG, Transformation Committee
Memberships:
Chief Executive Officer, Women in Banking and Finance Incorporated
Director, Surfing NSW Incorporated
Background
Jennifer Dalitz is a CA and CPA qualified finance professional with extensive strategic and operational experience in financial services and management consulting. Her expertise spans the full spectrum of retail banking, business banking and wealth management; and she has led major customer strategy and change programs, complex business units, and diverse boards and management teams through periods of complex change. Jen was appointed as a Director of Qudos Bank in 2019 and she currently serves as a member of the Risk Committee, Customer, ESG & Transformation Committee and Chair of the People & Remuneration Committee.
Qualifications: BCom, GradDipAcct, CA, GAICD
Service: Director since 2020 | Qudos Bank Customer since 2018
Additional Roles:
Chair of the Audit Committee
Member of the People & Remuneration Committee
Memberships:
Member, The Australian Institute of Chartered Accountants
Member, The Australian Institute of Company Directors
Chair, Campus Living Villages Group
Board member, Think Childcare and Chair of the Audit and Risk Committee
Board member, Melbourne Polytechnical and Chair of the Audit and Risk Committee
Background
Joe Dicks is a registered Chartered Accountant with over 33 years’ experience in the finance, agriculture and aged cared (including retirement living) industries. His career spans corporate advisory, business restructuring, profit improvement and risk & governance advice, and he is currently Chairman of the Board for Campus Living Villages, as well as Non-Executive Director for Think Childcare Limited and Melbourne Polytechnic. Joe joined as Director of Qudos Bank in 2020 and currently serves on the Audit Committee.
Qualifications: BAv, MAICD
Service: Director since 2015 | Qudos Bank Customer since 1987
Additional Roles:
Member of the Audit Committee
Member of the Customer, ESG, Transformation Committee
Member of the Distribution, Infrastructure & Technology Committee
Memberships:
Vice President and served on the Committee of Management for 15 years at Australian International Pilots' Association (AIPA)
Fellow of the Royal Aeronautical Society, FRAeS
Background
Barry Jackson joined Qantas in 1987 and is currently an A380 Captain. Barry is a past President of the Australian and International Pilots Association (AIPA) (the professional body representing Qantas pilots), where he served as President for 5 years and as a member of the AIPA Committee of Management for 10 years. Barry has been a Qudos Bank Director since 2015 and is currently a member of the Audit Committee, the Customer, ESG, Transformation Committee and the Distribution, Infrastructure & Technology Committee.
Qualifications: BCom, GAICD, FFin, JP
Service: Director since 2017 | Qudos Bank Customer since 1970's
Additional Roles:
Member of the Audit Committee
Chair of the Risk Committee
Member of the Distribution, Infrastructure & Technology Committee
Memberships:
Director, LLL Australia
Director, P.T Management Services P/L
Background
Andrew Leithhead's career has spanned many financial services disciplines, including investment portfolio management, stockbroking, investment banking, equity and debt capital markets and commercial banking (including digital transformation) in Australia and in the U.S.A. He has held senior leadership positions in large, multi-national companies and smaller, local businesses, including ANZ Banking Group, KPMG, Barclays Bank Group, Gilbert & Tobin Lawyers and Meares & Phillips. He is currently self-employed as a strategy and leadership consultant. Andrew's experience as a director includes ANZ Equities, LINWAR Securities, The Scots College and KPMG Corporate Finance (Australia) and as Chair of the Australian Racing Drivers’ Club (which operates Sydney Motorsport Park). He is currently Non-Executive Director of The Anglican Schools Corporation. Andrew joined the Qudos Bank Board as Director in 2017 and he currently serves as a member of the Audit and Distribution, Infrastructure & Technology Committees and Chair of the Risk Committee.
Qualifications: BEc, MBA, MIR, GAICD, FFIN
Service: Director since 2020 | Qudos Bank Customer since 2020
Additional Roles:
Member of the Risk Committee
Member of the Customer, ESG, Transformation Committee
Chair of the Distribution, Infrastructure & Technology Committee
Memberships:
Director, Uniting Financial Services
Director, Credit Corporation (PNG) LTD & its wholly owned subsidiary boards: Credit Corporation Finance Ltd (CCFL); Era Dorina Ltd (EDL);
Era Matana Ltd (EML); Credit House Ltd (CHL); Credit Corporation Industrial Ltd (CCIL)
Background
Clare Mazzetti has a diverse background in management consulting and the financial services industry holding roles which span sales, investment management, strategy, planning, program management and M&A functions. Most recently, Clare has led a range of regulatory and growth transformation programs for clients in the banking industry. In addition to guiding organisations through change and transformation, Clare brings prior board experience across several sectors including the mutual sector, having previously served on the Police Bank board. Clare was appointed to the Board of Qudos Bank in 2020 and she currently serves as a member of the Risk Committee and the Customer, ESG, Transformation Committee and Chair of the Distribution, Infrastructure & Technology Committee.
Qualifications: BA, MA, GAICD
Service: Director since 2021 | Qudos Bank Customer since 2021
Additional Roles:
Member of the Risk Committee
Chair of the Customer, ESG, Transformation Committee
Member of the Distribution, Infrastructure & Technology Committee
Memberships:
Chief Executive Officer, Cicada Innovations
Executive Director, Cicada Innovations
Executive Director, Biz Capital
Non-Executive Director, AusOcean
Board member, NSSN
Advisory board member, Heavy Ion Accelerator NCRIS Facility
Member, Centre for Entrepreneurial Agri-Technology governance committee
Member, NSW Government Tech Central Advisory Board
Background:
Sally-Ann has extensive experience spanning Deep Tech, technology transformation, innovation & entrepreneurship, inclusion, business development, commercialisation and transformation. Prior to becoming CEO of Cicada Innovations, Sally-Ann spent over 12 years at Google as an Executive Program Manager on the engineering team. Sally-Ann has also been involved in driving national engagement and change strategies in innovation & entrepreneurship, Computer Science and STEM education as a member of the COAG STEM Partnership Forum and contributed to the foundation of StartupAUS, a non-profit with a mission to transform Australia through technology entrepreneurship. She has led several cross-sector working groups to drive change both in policy & cultural transformation needed to grow a thriving technology driven economy. Sally-Ann is an advisor to several state and national working groups on tech & innovation and is a mentor and advisor to several industry and university incubators & accelerators including Startmate.
Qudos Bank is one of Australia’s largest customer-owned banks with over $5 billion in assets and branches in Sydney, Melbourne and Brisbane. We’re not just another bank. We create mutual value through empowering customers, better products, and outstanding service. And our goal is to be THE bank our customers value most.
Our Executive Group plays a critical role in our organisation as they are responsible for the strategic and operational leadership of the company.
Cindy Hansen is an experienced General Counsel and Company Secretary with a demonstrated history of working in the financial services industry and over 25 years’ experience specialising in legal, compliance and governance. Cindy has worked with Qudos Bank for 20 years and is proud to also oversee the bank's Environment, Social and Governance strategy.
Anna Milinkovic has returned to Qudos Bank as Chief Financial Officer (CFO) in February 2021. Anna first joined Qudos Bank (Qantas Staff Credit Union at the time) as Financial Controller in 2005 before moving onto senior management roles including Financial Controller at Westpac and General Manager Finance at Thales.
Anna brings with her over 20 years' experience in the Financial Services Industry specialising in Accounting, Audit, and Controller responsibilities. In her role, she works closely with the Executive, Finance, Payment Operations and Treasury teams.
Stephen Swannell began his career in the Financial Services Industry in 1986 and has held several Senior Positions in his career span. Stephen joined Qudos Bank in 2002 and is currently the Executive Manager Retail Banking. Stephen is responsible for Qudos Bank’s Lending, Financial Assistance, Financial Planning, Branch Network, Operations, Contact Centre, Business Development, Third Party, Dispute Resolution and Broker channels.
Joff Stevens has over 30 years of marketing experience, in roles spanning brand development, direct marketing, campaign management, analytics, research, and marketing strategy. Prior to joining Qudos Bank, he held senior marketing roles in pay television and marketing consulting. Joff joined Qudos Bank in 2010 and works with the Marketing team on Brand, Marketing and Communication strategies to underpin accelerated profitable growth.
David Bridges joined Qudos Bank in 2004 and has over 20 years’ experience in Technology and Banking. As Chief Information Officer he is responsible for Qudos Bank’s strategic technology needs including development of our Digital Banking and cyber-security capabilities. Additionally, David is also responsible for the organisations Project Management Office (PMO) and Property Services.
As CIO, David is committed to making banking easier, striving to continuously make new enhancements and updates to the Bank’s technology services.
Antar Chahine is a Risk, Audit, Compliance, Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) and Fraud Seasoned Professional with over two decades of experience in Financial Services. Having joined Qudos Bank in 2010 as Internal Audit Manager, Antar moved into the role of Chief Risk Officer in 2017 and is now accountable for Qudos Banks’ Risk, Compliance, Fraud and AML/CTF Functions.
As an experienced Human Resources professional, Wendy Hadenham has over 18 years experience in the finance sector. Previous to Qudos Bank, Wendy was a Human Resource Business Partner at JP Morgan Chase, supporting Investment Bank, Equities and Custody Business.
She joined Qudos Bank in 2011 as an Assistant Manager before moving into Manager and then Executive Manager Human Resources in 2019. In this role, Wendy focuses on empowering our people through our values, development opportunities and people initiatives.
We’re a bank for all people. Because everyone needs a bank that follows you to all of life’s destinations.
