Here's how we can help


General Enquiries

You can call our local team Mon to Fri 7am-7pm (AEDT) and Sat 9am-5pm (AEDT):

1300 747 747 - Australia-wide

+61 2 9582 3200 - if you’re overseas.

Lost, Stolen or Damaged Cards

1800 621 199 (24 hours toll free) or
1300 747 747 (during business hours) or
+61 2 9959 7686 (from overseas).

Telephone Banking

You can call 1300 360 865.

Telephone banking is available 24/7 from anywhere in Australia.

National Relay Service

If you’re hearing-impaired or speech-impaired, you can use the type telephone service (TTY) by calling 1333 677 then ask for 1300 747 747. For more information visit the National Relay Service.

Message us


The fastest and most secure way to reach us is by sending us a Secure Mail within the Qudos Bank App or logging into Online Banking.



Not a customer or having trouble logging in?

Complete our online enquiry form and we'll get back to you as soon as possible. 

Meet Us

Visit Us

You can visit our friendly personal bankers at a Qudos Bank branch in Sydney, Melbourne and Brisbane. Find out more about your nearest branch location.

We can come to you

Need help with your home loan? Our Mobile Lending Specialists can meet with you at a time and place that suits you, making your home loan journey even easier. 

Connect with us

Stay in touch with us on social media so you can share your feedback, receive customer support and keep up to date with the latest Qudos Bank news. Visit our social media page for more information.


Support Services

Password Resets

You can reset your Online Banking password via the login screen of Online Banking.


If you’d like to make a complaint please follow our Complaints Resolution process or call 1300 747 747.


If you believe you have been a victim of fraud or suspect unauthorised activity on your account, please contact us on 1300 747 747.

Insurance Services

If you’d like to take out a new policy or lodge an insurance claim please visit our Insurance page.

Financial Hardship

If you’re facing financial hardship and require assistance, visit our Financial Hardship page.


Corporate Office Details


Connect Corporate Centre
Level 8, 191 O’Riordan Street
Mascot NSW 2020


Locked Bag 5020
Mascot NSW 1460

Media Enquiries

For media outlets with media enquiries, please contact us below.

Business Numbers


704 865


53 087 650 557

AFSL / Australian Credit Licence


How can we help?