We’re making changes to our T&Cs for Savings Accounts and Payment Services. Find out more >
Find answers to frequently asked questions by using the Search bar or browsing our FAQs.
Customers can send us secure messages and account enquiries by logging into Online Banking and using Secure Mail.
Send us a message on the go using the Qudos Bank App.
You can call our local team on 1300 747 747 Mon to Fri 7am-7pm (AEST) and Sat 9am-5pm (AEST) or +61 2 9582 3200 if you’re overseas.
You can visit our friendly personal bankers at a Qudos Bank branch in Sydney, Melbourne and Brisbane. Find out more about your nearest branch location.
For all general enquiries, please complete our online enquiry form and we'll get back to you as soon as possible.
You can call 1300 360 865.
Telephone banking is available 24/7 from anywhere in Australia.
Update the status of your card on the Mobile App or
1800 621 199 (24 hours toll free) or
1300 747 747 (during business hours) or
+61 2 9959 7686 (from overseas).
If you’re hearing-impaired or speech-impaired, you can use the type telephone service (TTY) by calling 1333 677 then ask for 1300 747 747. For more information visit the National Relay Service.
You can reset your Online Banking password via the login screen of Online Banking.
If you’d like to make a complaint please follow our Complaints Resolution process or call 1300 747 747.
If you believe you have been a victim of fraud or suspect unauthorised activity on your account, please contact us.
If you’d like to take out a new policy or lodge an insurance claim please visit our Insurance page.
If you’re facing financial hardship and require assistance, visit our Financial Hardship page.
If you’d like some assistance with planning for the future, please contact us.
Address
Connect Corporate Centre
Level 8, 191 O’Riordan Street
Mascot NSW 2020
Postal
Locked Bag 5020
Mascot NSW 1460
Fax
+61 2 9582 3452
BSB
704 865
ABN
53 087 650 557
AFSL / Australian Credit Licence
238305
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