If you're facing financial hardship, we're here to support you.

Financial hardship can be defined as the difficulty in paying your bills, your loan repayments and other average household expenses.

There are many reasons why you might need to seek financial assistance including:

  • Illness or Injury
  • A reduction to income
  • A change in employment, eg unemployment or redundancy
  • A natural disaster, such as bushfires or floods
  • Workers Compensation
  • Relationship Breakdowns
  • A change in your financial situation

Our Financial Assistance team are here to work with you to develop tailored options that consider your individual financial circumstances.

They'll guide you through the process to help you get back on track and in control of your finances.

How can we help?

We may be able to assist by:

  • Modifying your loan repayment from Principal and Interest to Interest Only*
  • Deferring loan repayments for up to three months
  • Increasing your loan contract term to reduce repayments
  • Waiving certain fees across home loan, personal loan and Term Deposits
  • Breaking Term Deposits without a reduction in interest
  • Suspending debt recovery processes to allow you time to get back on your feet.

How to apply for financial assistance?

If you are worried about your financial situation, please call us on 1300 747 747, send us a Secure Mail within Online Banking or alternatively:

Email: assistance@qudosbank.com.au
Fax: (02) 9582 3452
Mail: Qudos Bank, Locked Bag 5020 Mascot NSW 1460

Documents and Resources

After speaking with one of our team members you'll be asked to complete our Financial Hardship Relief Application Form.

Support Quick Links

More financial support available

How can we help?


The information on this page is of a general nature and has been prepared without considering your objectives, financial situation or needs. Before acting on the information, consider its appropriateness to your circumstances.

* Interest only subject to approval. During an interest only period, your interest only payments will not reduce your loan balance. This may mean you pay more interest over the life of the loan.