At Qudos Bank, we take your security seriously. That's why our credit and debit cards come with security features that help protect your information. We’ve implemented a number of different initiatives behind the scene and we’ve included some additional information below to help protect you and your card.
When you use your Qudos Bank Visa Card, you will not be held liable if your card is used without your consent and you have not contributed to the loss. For further information please see our Terms and Conditions for Savings Accounts and Payment Services or ePayments Code.
To keep your card transactions safe, we:
Remember, you should always protect your card like it's cash and never hand over your card or card details to anyone if you're unsure. We will never ask you to disclose your PIN or passcode under any circumstances.
If your card is lost or stolen, please ensure that you report it immediately in Online Banking or by contacting us on 1800 621 199 (24 hours toll free) or during business hours 1300 747 747.
You’re the best line of defence when it comes to protecting your card and account details.
You must make all reasonable attempts to secure your card and PIN or passcodes at all times. You can also manage your card and PIN or passcodes through:
You should contact us immediately if something is not right. The ePayments Code determines your liability for losses resulting from unauthorised transactions. If you have noticed suspicious activity on your account or suspect someone may know your personal account or card details you must contact us immediately on 1300 747 747 for further assistance. For more information please refer to the our Terms and Conditions for Savings Accounts and Payment Services.
It’s good practice to keep your anti-virus software up to date when using electronic devices to shop, this acts as another layer of defence protecting you.
Read more on how we protect your details online.
Scammers are getting smarter with capturing personal details which may be used to commit identify theft or fraud. To protect yourself from unauthorised transactions, stay one step ahead with some simple tips.
The best line of defence between you and the phone scammers is not to provide information about your personal details, bank accounts or cards.
Simply hang up and make your own enquiries to be safe. For up-to-date information, keep an eye on the below websites:
Planning in advance can save you time and reduce stress levels when things don’t go as planned.
Contact Numbers when reporting a Lost or Stolen Card
Australia: 1800 621 199
Overseas: +612 9582 3200
Online: Visa International
We provide 24/7 card monitoring protection of your account. If the analyst detects any suspicious transactions or unusual spending patterns they will confirm the transactions.
Sometimes, we may need to restrict your card until we confirm the transaction details with you. Please ensure your contact details are current, as this will assist us to quickly confirm the information with you.
Find out more on Disputed Transactions.
There are many reasons why your card may not work, before calling us try these tips to see if you can resolve it yourself, if you still have problems contact us for support.
Qudos Mutual Limited trading as Qudos Bank ABN 53 087 650 557 AFSL/Australian Credit Licence 238 305. The information in this article is of a general nature and has been prepared without considering your objectives, financial situation or needs. Before acting on the information, consider its appropriateness to your circumstances.