Notice something different? We’ve got a new look! Our commitment to customer-owned banking is as strong as ever.
We’re fundamentally different from other banks, we’re here to see you profit - not the other way around, with all profits invested into offering you better products. Wherever you're headed, our products and services are built to help empower our customers to realise their potential.
Find out what’s possible.
Celebrating customer stories
Since 1959 we’ve been proudly 100% customer-owned. Some banks measure their success in data and figures, but we measure ours in the successful stories of our customers because when our customers win - we do, too.
Investing in community
We’re a bank that’s more than just for profit, we’re for people. That’s why we’re proud to support organisations like Black Dog, ReForest Now, Children’s Medical Research Institute - Jeans for Genes and Little Wings to invest in our local community.
Learn more.
Banking for tomorrow
Qudos Bank earned its ‘Climate Active’ carbon neutral certification in 2023. Our passion for sustainable banking means we’ve taken steps to reduce our greenhouse emissions, reaching a state of carbon neutrality.
Learn more.
Visit our help centre
Here for you at every stage of your financial journey.
Online banking help
Browse quick links to the most common customer queries.
FAQs
Got questions? Browse our FAQs to find the answers you seek.
Experiencing financial hardship
You're not alone. We're here to support you however we can.
Dispute a transaction
Something look out of the ordinary on your statement? Here’s what you should do.
Interest rates
Explore our interest rates across all our products, so you can make the right decisions for you.
Card fraud
For card related transaction enquiries, please call 1300 747 747 and select Option 4 and then Option 1.
Online scams
If an online transfer via internet banking has occurred, call our Fraud team on 1300 747 747. Select Option 4 then Option 2.
Protecting yourself
Discover these essential tips to enhance your security and prevent unauthorised access to your accounts.
Whether you’ve got a question, concern, or are simply ready to take the next step.
Pick up the phone or send us a message, we’ll be happy to help in any way we can.
The information on this page has been prepared without taking into account any person’s financial situation, needs and objectives. Before you make any decisions you should consider whether it is right for you and seek independent legal, financial and taxation advice.
You should read the relevant product terms and conditions or product disclosure statement (PDS) and Financial Services Guide before deciding whether to obtain any of our products or services, available here for banking products, credit card products and Retirement Savings Account. Home loan terms and conditions are available on request. Target Market Determination (TMD) for Qudos Bank issued products are available here. Insurance PDS and TMD are available on request or from the relevant insurer.
